Dawn Xiana Moon: Melodic folk pop infused with passion and honesty. From Chicago.

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Tuesday, June 28, 2005

Blogger Support Woes

Edit: Thanks to everyone who posted suggestions, especially Brian, for fixing the Blogger bug!

Normally I love Blogger--I've used it since the creation of this blog in Feb. 2002. But this is somewhat trying. First, I sent a message to Blogger Support about the issue with the whitespace on this blog that just appeared in the last publish and now appears on the first page of every archive. After responding to the initial "screening" email, which again listed all the Blogger help articles, I reiterated that my issue wasn't addressed there. To which Blogger Support replied:

Hi there,

Thanks for writing in. Please see our Blogger Help article for information about shifting template columns: http://help.blogger.com/bin/answer.py?answer=1118

Sincerely,

Blogger Support

My reply the same day:

Did you even look at the post? The Help article doesn't apply; first of all, the column has been fine for the entire time I've used the template--months, almost a year--and this issue is happening on archive pages too that have never experienced this problem before. It's the first post on every page in the archives and current.

Their reply two and a half days later:

Hi there,

Thanks for bringing this formatting issue to our attention. We've found that this is a bug. Our development team is currently aware of this bug and is working on a fix. We apologize for any inconveniences it may have caused. Please check Blogger Status for any updates.

Thanks for your patience while we work to resolve this issue.

Sincerely,
Blogger Support

Great. That means this formatting issue is, for all intents and purposes, here to stay. I guess I'll redesign the page when I get some time and see if it's happier.

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